FAQ....
Who we are?
We are located in Richmond BC, Canada.
What kind of service we provide?
At C Yarn Hut, it's all about Love. We do handmade goods with yarn. To make people feel love,
through the products and the service we provide.
Can I edit a personal special message with my order?
Yes, you can! We are willing to take any special custom made order, and willing to edit a personal message with the finished good.
How do I pay?
We prefer to accept cash, but we also accept payment by Paypal and credit card. If you are going to pay in cash, you pay when you pick up your order in person.
What currency do C Yarn Hut billed?
All prices listed on our website and quoted by us are in Canadian dollars. If paying by credit card with PayPal or credit card, your credit card company will automatically calculate the amount of your purchase in your own currency (e.g. US Dollars).
How do I order?
If you prefer to pay in cash, please send us an email cyarnhut@gmail.com or go to the page 'CONTACT' to send us a message directly. Leave detail information, your name and contact number, indicate which product you would like to order, color, size, quantities of your order in the email. We will contact you ASAP.
If you prefer to make you payment by PayPal or credit card, please click the 'ADD CART' button beside the product that you would like to order. Once we receive your order, we will contact you ASAP.
Can I pick up my order in person?
YES, you are welcome to pick up your order in person. After your order is confirmed, we will arrange a best place and time with you.
Do I need to pay extra if I pick up my order out of Richmond?
Most likely there are no charge if you would like to pick up your order out of Richmond. For example, Vancouver, Vancouver Down Town, Metrotown at Burnaby. We will try our best to arrange a best place and time to arrange a place for the transaction.
Do you do shipping?
Yes, but the buyer has to pay for the shipping cost, and we are not responsible for any damages during shipment. We do shipping to Canada, USA, or International. Basically there are three delivery methods, Standard, Express, and Express Air. Of cause the lower the shipping fee, the slower the delivery.
How much for shipping fees?
For Canada, rates generally start at C$20 and increase with size, weight and destination.
For USA, rate generally start at C$30 and increase with size, weight and destination.
For International, rate generally start at C$50 and increase with size, weight and destination.
When is my order ready?
Please allow 3-4 weeks for finishing. May be longer depending on what item you order and how many orders are ahead of you.
Do I have to pay tax?
No, tax is already included in the price listed.
Why customers keep coming back to C Yarn Hut?
Just one simple reason: WE PROVIDE OUTSNADING SERVICE, AND EXCELLENT FINISHED PRODUCT.
